Determining an active station based on movement data
AssigneeInteractive Intelligence, Inc.
InventorCHRISTOPHER W BOSKEN
Life of this patent
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Abstract
Methods for determining an active station based on sensor data are provided. In one example, a method includes the steps of receiving movement data and determining a pattern of movement associated with a contact center station based at least in part on the movement data. An active contact center station is updated based on the pattern of movement.
Claims9
A method for determining an active station based on sensor data, the method comprising the steps of:
- receiving movement data;
- matching the movement data with a pattern of movement associated with a contact center station;
- updating an active contact center station based on the movement data and matched pattern of movement.
The method of claim 4, wherein the triggering event comprises a device wakeup, detection of a specific movement, time of day, or execution of contact center software.
A method for determining an active station based on sensor data, the method comprising the steps of:
- connecting to a contact center system;
- receiving accelerometer data;
- determining a pattern of movement associated with a contact center station based at least in part on the accelerometer data;
- updating an active contact center station based on the pattern of movement.
Dependencies are inferred from the claim text.