Enhancing call experiences through personal rules
AssigneeInteractive Intelligence, Inc.
InventorsKalpit Patel, Richard J. Walsh, Richard M. Neidermyer
Life of this patent
Estimating the term…
Abstract
Methods for enhancing call experiences through personal rules are provided. In one example, a method includes the steps of receiving a phone call and caller identification information associated with the phone call and routing the phone call to an interactive voice response system. A caller profile is developed based on a comparison of the caller identification information and one or more data stores. The caller profile is matched with a predetermined personal rule, and a dynamic message is generated in the interactive voice response system based on the matching predetermined personal rule.
Claims24
A method for enhancing call experiences through personal rules, the method comprising the steps of:
- receiving a phone call and caller identification information associated with the phone call;
- routing the phone call to an interactive voice response system;
- developing a caller profile based on a comparison of the caller identification information and one or more data stores;
- developing a caller profile comprising updating an existing caller profile if updates exist;
- matching the caller profile with a predetermined personal rule;
- and
- generating a dynamic message in the interactive voice response system based on the matching predetermined personal rule.
-20. (canceled)
A method for enhancing telecommunication through personal rules, the method comprising the steps of:
- receiving an incoming communication and identification information associated with the incoming communication;
- routing the incoming communication;
- developing a profile based on at least one of:
- (a) the identification information;
- (b) one or more data stores;
- developing a profile comprising the step of either:
- (a) creating a new profile;
- or
- (b) updating an existing profile if updates exist;
- matching the profile with a predetermined personal rule;
- generating a dynamic response to the incoming communication based at least in part on the matching predetermined personal rule.
A method for enhancing telecommunication experience through personal rules, the method comprising the steps of:
- receiving an incoming communication and identification information associated with the incoming information;
- developing a profile associated with the incoming communication based on the identification information;
- matching the profile with a predetermined personal rule;
- and
- generating a dynamic out-of-band response based on the matching predetermined personal rule.
Dependencies are inferred from the claim text.