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AssigneeOtis Elevator Company
InventorsBrian Beloin, Luis C. Encinas Carreno, Michael Garfinkel, Derk Pahlke
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A communication gateway device to facilitate communication between at least one elevator car, a call center system, and a third party device includes a cellular communication interface including a digital cellular interface and an analog cellular interface, a wired telephone communication interface including a digital wired telephone interface and an analog wired telephone interface, and an elevator communication interface to send and receive an elevator communication to and from at least one elevator communication device associated with the at least one elevator car, the elevator communication interface associated with the cellular communication interface and the wired telephone communication interface to send and receive the elevator communication to and from at least one of the call center system and the third party device via at least one of the digital cellular interface, the analog cellular interface, the digital wired telephone interface, and the analog wired telephone interface.
A communication gateway device to facilitate communication between at least one elevator car, a call center system, and a third party device, the communication gateway comprising:
The communication gateway device of any of the preceding claims, wherein the elevator communication interface is associated with the cellular communication interface and the wired telephone communication interface to send and receive the elevator communications to and from the third party device via at least one of the analog cellular interface and the analog wired telephone interface.
The communication gateway device of any of the preceding claims, wherein the elevator communication interface is associated with the cellular communication interface and the wired telephone communication interface to send and receive the elevator communications to and from the call center system via at least one of the digital cellular interface and the digital wired telephone interface.
The communication gateway device of any of the preceding claims, wherein at least one of the analog cellular interface and the analog wired telephone interface includes at least one analog to digital converter.
The communication gateway device of any of the preceding claims, wherein at least one of the digital cellular interface and the digital wired telephone interface determines at least one call center capability associated with the call center system.
The communication gateway device of any of the preceding claims, wherein the third party device is a cellular device.
The communication gateway device of any of the preceding claims, wherein the elevator communication interface provides a device identifier associated with the elevator car to the call center system.
The communication gateway device of any of the preceding claims, wherein the elevator communication interface provides a video feed associated with the elevator car to the call center system.
The communication gateway device of any of the preceding claims, wherein the elevator communication interface provides at least one remote intervention instruction associated with the call center system to the elevator.
The communication gateway device of any of the preceding claims, wherein at least one of the digital cellular interface and the digital wired telephone interface facilitates a plurality of communication sessions.
A method to facilitate communication between at least one elevator car, a call center system, and a third party device, the method comprising:
The method of any of the preceding claims, further comprising sending and receiving the elevator communication to and from the third party device via at least one of the analog cellular interface and the analog wired telephone interface.
The method of any of the preceding claims, further comprising sending and receiving the elevator communication to and from the call center system via at least one of the digital cellular interface and the digital wired telephone interface.
The method of any of the preceding claims, wherein at least one of the analog cellular interface and the analog wired telephone interface includes at least one analog to digital converter.
The method of any of the preceding claims, further comprising facilitating a plurality of communication sessions via at least one of the digital cellular interface and the digital wired telephone interface.
Dependencies are inferred from the claim text.