Initiating communication session using preferred mode of communication while maintaining confidentiality

A method for establishing a communication session, the method comprising:

• activating an interactive voice response (IVR) option at a server in response receiving a call from a first client, wherein said IVR elicit said first client for an input message;
• receiving at said server a request as said input message from said first client to establish a communication with a second client at a server, wherein said request comprises a contact item associated with said second client;
• selecting at said server a preferred contact item from among a plurality of contact items associated with said second client;
• wherein said plurality of contact items are pre-stored at said server by said second client;
• and
• attempting to establish a communication session from said first client to said second client using said preferred contact item.

A server for establish a communication session, the server comprising a contact agent configured to:

• receive at a server a request from a first client to establish a communication with a second client, wherein said request comprises a contact item associated with said second client;
• select at said server a preferred contact item from among a plurality of contact items associated with said second client;
• wherein said plurality of contact items are pre-stored at said server by said second client;
• and
• attempt to establish a communication session from said first client to said second client using said preferred contact item, wherein said preferred contact item remains confidential to said second user during said communication session.

A server for establishing a communication session, said server comprising a contact agent configured to:

• activate an interactive voice response (IVR) option at a server in response receiving a call from a first client, wherein said IVR elicit said first client for an input message;
• receive a request from said first client to establish a communication with a second client at a server as said input message, wherein said request comprises a contact item associated with said second client;
• select at said server a preferred contact item from among a plurality of contact items associated with said second client;
• wherein said plurality of contact items are pre-stored at said server by said second client;
• and
• attempt to establish a communication session from said first client to said second client using said preferred contact item.

A computer program product comprising computer executable program code recorded on a computer readable a non-transitory storage medium, said computer executable program code when executed, causing the actions including:

• receiving at a server a request from a first client to establish a communication with a second client, wherein said request comprises a contact item associated with said second client;
• selecting at said server a preferred contact item from among a plurality of contact items associated with said second client;
• wherein said plurality of contact items are pre-stored at said server by said second client;
• and
• attempting to establish said communication session from said first client to said second client using said preferred contact item, wherein said preferred contact item remains confidential to said second user during said communication session.

A computer program product comprising computer executable program code recorded on a computer readable a non-transitory storage medium, said computer executable program code when executed, causing the actions including:

• activating an interactive voice response (IVR) option at a server in response receiving a call from a first client, wherein said IVR elicit said first client for an input message;
• receiving at said server a request as said input message from said first client to establish a communication with a second client at a server, wherein said request comprises a contact item associated with said second client;
• selecting at said server a preferred contact item from among a plurality of contact items associated with said second client;
• wherein said plurality of contact items are pre-stored at said server by said second client;
• and
• establishing a communication session from said first client to said second client using said preferred contact item.