Device, system and method for summarizing agreements
AssigneeNice Systems Ltd.
InventorsDavid GEFFEN, Eshay Livne, Omer Abramovich, Eyal Eshel
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Abstract
A computerized system for summarizing agreements between two or more parties, comprises one or more processors. The processors may be configured to capture data relating to the agreement, such as agent screen data during an interaction with a customer. The data may be captured in successive capture operations each in response to an event, such as an agent key press or data entry. The captured data may be used to prepare a continuous text summarizing the agreement. An audio summary of the agreement may be derived from the text and played to at least one of the parties.
Claims20
A computer system for summarizing an agreement between two or more parties, the system comprising one or more processors configured to:
- capture data relating to the agreement in successive capture operations, each capture operation executed in response to a detected event;
- use the captured data to prepare a continuous text summarizing the agreement;
- and
- play to at least one of the parties an audio summary of the agreement derived from the text.
A computer implemented method of summarising an agreement between two or more parties, the method comprising, using one or more processors:
- receiving via a user interface data relating to an agreement between at least two parties derived from multiple events relating to the agreement;
- using the multiple event data to generate a continuous audio summary of the agreement;
- and
- presenting the audio summary to at least one of the parties.
Dependencies are inferred from the claim text.