System for Automated Computer Support
AssigneeTriumfant, Inc.
InventorDavid Eugene HOOKS
Life of this patent
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Abstract
Systems and methods for providing automated computer support are described herein. One described method comprises receiving a plurality of snapshots from a plurality of computers, storing the plurality of snapshots in a data store, and creating an adaptive reference model based at least in part on the plurality of snapshots. The described method further comprises comparing at least one of the plurality of snapshots to the adaptive reference model, and identifying at least one anomaly based on the comparison.
Claims20
A method of detecting abnormal system states in computers, comprising:
- receiving snapshots from a plurality of software agents respectively residing on a plurality of computers within a population of computers, the snapshots including data indicating the state of respective ones of the plurality of computers;
- automatically generating an adaptive reference model comprising a rule set customized to characteristics of the population of computers, the rule set being developed by identifying patterns among the snapshots from the plurality of computers, the adaptive reference model being updated upon receipt of respective snapshots from the plurality of computers, and being modified to account for known trouble conditions within the population of computers;
- and
- comparing a snapshot from at least one of the computers to the adaptive reference model to determine whether an anomaly is present in the state of the at least one of the computers.
A non-transitory computer readable medium storing instructions, that when executed by a computer, cause the computer to perform functions of:
- receiving snapshots from a plurality of software agents respectively residing on a plurality of computers within a population of computers, the snapshots including data indicating the state of respective ones of the plurality of computers;
- automatically generating an adaptive reference model comprising a rule set customized to characteristics of the population of computers, the rule set being developed by identifying patterns among the snapshots from the plurality of computers, the adaptive reference model being updated upon receipt of respective snapshots from the plurality of computers, and being modified to account for known trouble conditions within the population of computers;
- and
- comparing a snapshot from at least one of the computers to the adaptive reference model to determine whether an anomaly is present in the state of the at least one of the computers.
A system for detecting abnormal system states in computers, comprising:
- a collector component configured to receive a plurality of snapshots from a plurality of software agents respectively residing on a plurality of computers within a population of computers, the snapshots including data indicating the state of respective ones of the plurality of computers;
- and
- an analytic component operable to automatically generate an adaptive reference model comprising a rule set customized to characteristics of the population of computers, the rule set being developed by identifying patterns among the snapshots from the plurality of computers, the adaptive reference model being updated upon receipt of respective snapshots from the plurality of computers, and being modified to account for known trouble conditions within the population of computers, wherein the analytic component compares a snapshot from at least one of the computers to the adaptive reference model to determine whether an anomaly is present in the state of the least one of the computers.
Dependencies are inferred from the claim text.