Analytics platform for automated diagnosis, remediation, and proactive supportability
AssigneeEMC Corporation
InventorsEric Schnegelberger, Grissom Wang
Life of this patent
Estimating the term…
Abstract
Automatic remediation is provided to a serviced system. Selected system information associated with the serviced system is received. A set of one or more symptoms is generated using the selected system information. A knowledge repository is searched using the set of symptoms to identify a root cause. A remediation package corresponding to the root cause is obtained and, if permitted, the remediation package is caused to be performed on the serviced system.
Claims20
A method for providing automatic remediation to a serviced system, comprising:
- receiving feedback from an automated support agent of the serviced system, wherein the feedback indicates that a previously sent remediation package did not resolve an issue of the serviced system;
- receiving a second set of selected system information associated with the serviced system;
- generating a set of one or more symptoms using the second set of selected system information;
- creating an issue package that includes the set of one or more symptoms that allows a remediation package to be added;
- and
- if permitted, causing the remediation package of the issue package to be performed on the serviced system.
A system for providing automatic remediation to a serviced system, comprising:
- a processor;
- and
- a memory coupled with the processor, wherein the memory is configured to provide the processor with instructions which when executed cause the processor to:
- receive feedback from an automated support agent of the serviced system, wherein the feedback indicates that a previously sent remediation package did not resolve an issue of the serviced system;
- receive a second set of selected system information associated with the serviced system;
- generate a set of one or more symptoms using the second set of selected system information;
- create an issue package that includes the set of one or more symptoms that allows a remediation package to be added;
- and
- if permitted, cause the remediation package of the issue package to be performed on the serviced system.
A computer program product for providing automatic remediation to a serviced system, the computer program product being embodied in a non-transitory computer readable storage medium and comprising computer instructions for:
- receiving feedback from an automated support agent of the serviced system, wherein the feedback indicates that a previously sent remediation package did not resolve an issue of the serviced system;
- receiving a second set of selected system information associated with the serviced system;
- generating a set of one or more symptoms using the second set of selected system information;
- creating an issue package that includes the set of one or more symptoms that allows a remediation package to be added;
- and
- if permitted, causing the remediation package of the issue package to be performed on the serviced system.
Dependencies are inferred from the claim text.