Contextual Quality of User Experience Analysis Using Equipment Dynamics

A method comprising:

• receiving at least one diagnostic file from a client device, the at least one diagnostic file indicating at least one network signal indicator associated with the client device and indicating data from at least one sensor associated with the client device;
• analyzing the at least one network signal indicator to determine a Quality of Experience (QoE) for the client device;
• analyzing the data from the at least one sensor to determine a physical motion of the client device;
• and
• determining a degraded QoE event at the client device based at least in part on the QoE for the client device and the physical motion of the client device.

A system comprising:

• one or more processors;
• a memory;
• at least one sensor;
• and
• one or modules stored in the memory and executable by the one or more processors to perform operations comprising:
• receiving at least one diagnostic file from a client device, the at least one diagnostic file indicating at least one network signal indicator associated with the client device and indicating data from the at least one sensor associated with the client device;
• analyzing the at least one network signal indicator to determine a Quality of Experience (QoE) for the client device;
• analyzing the data from the at least one sensor to determine a physical motion of the client device;
• and
• determining a degraded QoE event at the client device based at least in part on the QoE for the client device and the physical motion of the client device.