Utilizing Voice Biometrics

A computing device, comprising:

• at least one processor;
• and
• memory storing computer readable instructions that, when executed by the at least one processor, cause the computing device to:
• receive a sample associated with a telephone call, wherein receiving the sample associated with the telephone call comprises capturing one or more utterances that are responsive to prompts provided by a representative during an in-progress call;
• determine a voice biometric confidence score based on the sample;
• determine to route the telephone call to a first endpoint based on the voice biometric confidence score, wherein determining to route the telephone call to the first endpoint based on the voice biometric confidence score comprises:
• based on the voice biometric confidence score falling below a threshold during the in-progress call, providing routing information to the representative, the routing information being configured to cause the representative to transfer the telephone call to a specialized representative for handling as a potentially illegitimate call;
• and
• based on the telephone call being transferred to the specialized representative, determine to initiate recording and analysis of the telephone call, wherein a recording of the telephone call is saved and sampled to create a defensive voiceprint for identifying a caller associated with the telephone call as an illegitimate caller.

One or more non-transitory computer-readable media having computer-executable instructions stored thereon that, when executed by a computing device, cause the computing device to:

• receive a sample associated with a telephone call, wherein receiving the sample associated with the telephone call comprises capturing one or more utterances that are responsive to prompts provided by a representative during an in-progress call;
• determine a voice biometric confidence score based on the sample;
• determine to route the telephone call to a first endpoint based on the voice biometric confidence score, wherein determining to route the telephone call to the first endpoint based on the voice biometric confidence score comprises:
• based on the voice biometric confidence score falling below a threshold during the in-progress call, providing routing information to the representative, the routing information being configured to cause the representative to transfer the telephone call to a specialized representative for handling as a potentially illegitimate call;
• and
• based on the telephone call being transferred to the specialized representative, determine to initiate recording and analysis of the telephone call, wherein a recording of the telephone call is saved and sampled to create a defensive voiceprint for identifying a caller associated with the telephone call as an illegitimate caller.

A method, comprising:

• at a computing device comprising at least one processor and memory storing computer readable instructions:
• receiving, by the at least one processor, a sample associated with a telephone call, wherein receiving the sample associated with the telephone call comprises capturing one or more utterances that are responsive to prompts provided by a representative during an in-progress call;
• determining, by the at least one processor, a voice biometric confidence score based on the sample;
• determining, by the at least one processor, to route the telephone call to a first endpoint based on the voice biometric confidence score, wherein determining to route the telephone call to the first endpoint based on the voice biometric confidence score comprises:
• based on the voice biometric confidence score falling below a threshold during the in-progress call, providing routing information to the representative, the routing information being configured to cause the representative to transfer the telephone call to a specialized representative for handling as a potentially illegitimate call;
• and
• based on the telephone call being transferred to the specialized representative, determining, by the at least one processor, to initiate recording and analysis of the telephone call, wherein a recording of the telephone call is saved and sampled to create a defensive voiceprint for identifying a caller associated with the telephone call as an illegitimate caller.