Agent Evaluation System

A computer implemented system for determining evaluation information using audio data, the system comprising:

• an input for receiving a specification of an evaluation form, the evaluation form including a plurality of questions, each question having a plurality of possible answers;
• an input for receiving input from a user indicating that a first answer of the plurality of possible answers for a first question of the plurality of questions should determined automatically from the audio data, the audio data including speech of a subject;
• an input for receiving input from the user associating a first constraint of a plurality of constraints with the first answer;
• an audio processor for processing the audio data to determine whether the audio data putatively satisfies the first constraint;
• and
• a form completion module for assigning the first answer as the answer to the first question if the audio data satisfies the first constraint and storing the first answer as the answer to the first question in the evaluation form.

A computer readable medium comprising software embodied on the medium, the software including instructions for causing an information processing system to:

• receive a specification of an evaluation form, the evaluation form including a plurality of questions, each question having a plurality of possible answers;
• receive input from a user indicating that a first answer of the plurality of possible answers for a first question of the plurality of questions should be determined automatically from the audio data, the audio data including speech of a subject;
• receive input from the user associating a first constraint of a plurality of constraints with the first answer;
• process the audio data to determine whether the audio data putatively satisfies the first constraint;
• assign the first answer as an answer to the first question if the audio data putatively satisfies the first constraint;
• and
• store the first answer as the answer to the first question in the evaluation form.