Voice Information Processing Method, Apparatus, and System
AssigneeHuawei Technologies Co., Ltd.
InventorsGuofeng Mao, Xiaobao Fu
Life of this patent
Estimating the term…
Abstract
A voice information processing method comprising sending, by a call center, a call request to a terminal, and establishing a voice session with the terminal or establishing a voice session by using the terminal with a voice mailbox system that provides a voice mailbox service for the terminal; when voice information sent by the terminal or the voice mailbox system is received, detecting whether the voice information is voice message information recorded by a user; and if it is detected that the voice information is the voice message information recorded by the user, adjusting, according to reference information when the voice message information includes the reference information used to call the user, a manner of calling the user.
Claims20
A voice information processing method, comprising:
- sending, by a call center, a call request to a terminal;
- establishing a voice session;
- receiving voice information;
- detecting whether the voice information is voice message information recorded by a user, wherein the voice message information comprises reference information for calling the user;
- and
- adjusting, according to the reference information, a manner of calling the user when detecting that the voice information is the voice message information recorded by the user.
A voice information processing apparatus, comprising:
- a network interface configured to communicate with a terminal;
- a memory configured to store an application program comprising instructions;
- and
- a processor configured to execute the instructions to:
- send a call request to the terminal via the network interface;
- establish a voice session with the terminal or with a voice mailbox system that provides a voice mailbox service for the terminal;
- receive voice information from the terminal or the voice mailbox system via the network interface;
- detect whether the voice information is voice message information recorded by a user, wherein the voice message information comprises reference information for calling the user;
- and
- adjust, according to the reference information, a manner of calling the user when detecting that the voice information is the voice message information recorded by the user.
A non-transitory computer readable medium store an application program comprising instructions, when executed by a processor of a voice information processing apparatus, causing the voice information processing apparatus to perform operations comprising:
- sending a call request to a terminal;
- establishing a voice session;
- receiving voice information;
- detecting whether the voice information is voice message information recorded by a user, wherein the voice message information comprises reference information for calling the user;
- and
- adjusting, according to the reference information, a manner of calling the user when detecting that the voice information is the voice message information recorded by the user.
Dependencies are inferred from the claim text.