Prioritizing event notices utilizing past-preference pairings
AssigneeHewlett-Packard Development Company, L.P.
InventorsRoy Wallerstein, Anat Levinger, Ira Cohen, Avi Kabizon, Ohad Assulin
Life of this patent
Estimating the term…
Abstract
In one example of the disclosure, event notices are received, notice indicative of degradation of a configuration item. Configuration iter past-preference pairings are accessed. Each pairing includes a count of operator-exhibited preferences for event notices associated with a first configuration item relative to event notices associated with a second configuration item. A prioritized ordering of the received event notices is created utilizing the past-preference pairings.
Claims15
A system comprising:
- a notice receipt engine to receive a plurality of event notices, with each notice indicative of degradation of a configuration item;
- an access engine access configuration item past-preference pairings, with each pairing including a count of operator-exhibited preferences for event notices associated with a first configuration item relative to event notices associated with a second configuration item;
- and
- a prioritization engine to create a prioritized ordering of the received event notices utilizing the past-preference pairings.
A non-transitory computer-readable storage medium comprising instructions that, when executed by a processor, cause a system to:
- receive a plurality of event notices, with each notice indicative of a reduction in functionality of a configuration item;
- access a database including configuration item past-preference pairings, with each pairing including a count of operator-exhibited preferences for addressing event notices associated a first configuration item relative to event notices associated with a second configuration item;
- and
- create a corrective action sequence utilizing the past-preference pairings, the sequence to sequence corrective actions to be taken to address the event notices.
A processor-implemented method, comprising:
- receiving historical preference data indicative of order of user handling of a plurality of user-observed event notices;
- creating a pairing for each of the user-observed event notices, each pairing associating an event notice with a configuration item;
- tracking, for each pairing, occurrences that an event relating to the configuration item of the pairing are handled ahead of events relating to other configuration items;
- receiving a plurality of new event notices,
- wherein each new event notice is indicative of an uncorrected configuration item performance issue, and
- wherein each new event notice is a notice to which operator has not taken a corrective action;
- and
- creating an order of priority for addressing the new event notices utilizing the past-preference pairings.
Dependencies are inferred from the claim text.