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AssigneeAvaya Inc.
InventorsDeep Subhash Pai, Jaydeep Deepak Bhalerao
Estimating the term…
A method, apparatus and computer program product for protecting privacy of a customer and an agent using face recognition in a video contact center environment is presented. A video call is initiated by a customer to a contact center. The customer video is muted while audio of the customer is provided to an agent of the contact center. A determination is made regarding whether a face is present in a video image of the customer. When a presence of a face is determined in the video image of the customer, then video of the customer is enabled. When a presence of a face is not present in the video image of the customer then the customer is notified so the customer can take appropriate action.
A computer-implemented method in which a computer system performs operations comprising:
A computer-implemented method in which a computer system performs operations comprising:
A non-transitory computer readable storage medium having computer readable code thereon for protecting privacy of a customer and an agent using face recognition in a video contact center environment, the medium including instructions in which a computer system performs operations comprising:
A non-transitory computer readable storage medium having computer readable code thereon for protecting privacy of a customer and an agent using face recognition in a video contact center environment, the medium including instructions in which a computer system performs operations comprising:
Dependencies are inferred from the claim text.