Customer Live Communication Marketing and Integrated CRM Tool

A system for communicating from a CRM tool with customers shopping in an online store application comprising:

• the online store application connecting to a server via will of a customer on a mobile device;
• the server requesting authentication from the online store application;
• the server permitting the connection between the store mobile application and the server;
• the online store application sending a handshake message to the sever;
• the server decoding the handshake message;
• the server identifying the customer based on a member ID from a customer database in communication with the server;
• the server awaiting communication data from the customer via the store mobile application;
• the customer sending messages to the server;
• the server receiving the messages;
• the server identifying the message type;
• the server saving the messages to the customer database;
• the server displaying messages to a directed customer service representative operating within the CRM tool;
• the customer service representative sending a massage responding to the customer, directed to the customer's member ID via the server;
• the store mobile application receives the message;
• the store mobile application displaying the message on a screen of the mobile device to the customer;
• the customer service representative sending images to a specific folder on the server correlating to the member ID of the customer;
• the store mobile application of the customer corresponding to the member ID of the images receives the URL(s) of the images;
• and
• the customer's mobile device displaying the transmitted images.