Artificial intelligence research tool

A computer program product for resolving error cases related to transactions using a research tool that provides a research scenario from a plurality a research scenarios based on information related to an error case for a transaction, the computer program product comprising at least one non-transitory computer-readable medium having computer-readable program code portions embodied therein, the computer-readable program code portions comprising:

• an executable portion configured for presenting a research interface to a user to resolve the error case related to the transaction for which an error occurred during processing of the transaction;
• an executable portion configured for receiving error case information associated with the error case, wherein the error case information may be inputted manually or populated automatically with information captured during processing of the transaction, and wherein the error case information comprises a plurality of inputs about the error;
• an executable portion configured for initiating presentation of the research scenario from the plurality of research scenarios comprising a plurality of resolution information fields configured for receiving resolution information of the error case, wherein the research scenario presented is based on combinations of the plurality of inputs about the error;
• an executable portion configured for receiving resolution information for the error case, wherein the resolution information is inputted into the plurality of resolution information fields from the user;
• and
• an executable portion configured for generating case notes for resolving the error case based on the error case information and the resolution information received for the error case.

A method for resolving error cases related to transactions using a research tool that provides a research scenario from a plurality a research scenarios based on information related to an error case for a transaction, the method comprising:

• presenting a research interface to a user to resolve the error case related to the transaction for which an error occurred during processing of the transaction;
• receiving error case information associated with the error case, wherein the error case information may be inputted manually or populated automatically with information captured during processing of the transaction, and wherein the error case information comprises a plurality of inputs about the error;
• initiating presentation of the research scenario from the plurality of research scenarios comprising a plurality of resolution information fields configured for receiving resolution information of the error case, wherein the research scenario presented is based on combinations of the plurality of inputs about the error;
• receiving resolution information for the error case, wherein the resolution information is inputted into the plurality of resolution information fields by the user;
• and
• generating case notes for resolving the error case based on the error case information and the resolution information received for the error case.