US 2016/0104122 A1 · REMOTE VIDEO CONFERENCING SYSTEM

Abstract

Embodiments of the invention are directed to a system, method, and computer program product to check-in for a specialist session. The system typically including a memory, a processor and a module configured to receive an indication that a customer has an appointment scheduled to participate in a specialist session at a business location; determine that a mobile device in possession of the customer is located within a geographic area defined by the business location and encompasses the business location; and in response to determining that the mobile device is located within the geographic area defined by the business location, place the customer in a queue associated with the specialist session.

Claims20

Dependent claims

A system to enable a customer to check-in for a specialist session, the system comprising:

at least one memory device having computer readable program code store thereon;
and
at least one processing device operatively coupled to the at least one memory device, wherein the at least one processing device is configured to execute the computer readable program code to:
receive an indication that a customer has an appointment scheduled to participate in a specialist session at a business location;
determine that a mobile device in possession of the customer is located within an area defined by the business location and is associated with the business location;
and
place the customer in a queue associated with the specialist session in response to determining that the mobile device is located within the area defined by the business location.

4 more elements

A computing program product to enable a customer to check-in for use in a specialist session, the computer program product comprising at least one non-transitory computer-readable medium having computer-readable program code portions embodied therein, the computer-readable program code portions comprising:

an executable portion configured to receive an indication that a customer has an appointment scheduled to participate in a specialist session at a business location;
an executable portion configured to determine that a mobile device in possession of the customer is located within an area defined by the business location and is associated with the business location;
and
an executable portion configured to place the customer in a queue associated with the specialist session in response to determining that the mobile device is located within the area defined by the business location.

1 more element

A method to enable a customer check-in for a specialist session, the method comprising:

receiving, by a processing device, an indication that a customer has an appointment scheduled to participate in a specialist session at a business location;
determining, by a processing device, that a mobile device in possession of the customer is located within an area defined by the business location and is associated with the business location;
and
placing, by a processing device, the customer in a queue associated with the specialist session in response to determining that the mobile device is located within the area defined by the business location.

1 more element

Dependencies are inferred from the claim text.

Remote video conferencing system

Life of this patent

Remote video conferencing system

Life of this patent

Abstract

Claims20