Techniques for computer system recovery

A computer system recovery method comprising:

• establishing a first network connection to a monitored computer system configured to operate in a default operating system environment by a service center computer system, wherein the monitored computer system includes a storage drive containing a first partition with the default operating system environment and a second partition containing a backup image of the first partition and a bootable image file;
• configuring the monitored computer system to boot from the bootable image file into an alternate operation system environment during the first network connection by the service center computer system;
• establishing a second network connection to the monitored computer system when the monitored computer system is operating in the alternate operating system environment by the service center computer system;
• restoring the backup image to the first partition during the second network connection by the service center computer system;
• establishing a third network connection to the monitored computer system by the service center computer system;
• configuring the monitored computer system to boot into the default operating system environment during the third network connection by the service center computer system;
• and
• rebooting the monitored computer system into the default operating system environment during the third network connection by the service center computer system.