System and method for remotely servicing an industrial printer

A system comprising:

• a plurality of processors located at a plurality of facilities at a corresponding plurality of different locations;
• an industrial printer configured to apply ink to a package on an production line at a particular facility of the plurality of facilities;
• a communications network configured to support data communication among the plurality of processors;
• and
• at least one memory including one or more sequences of instructions,
• the at least one memory and the one or more sequences of instructions configured to, with the at least one processor, cause the system to perform at least the following:
• obtain sensor data that indicates a first plurality of values output by a first corresponding plurality of sensors configured to measure physical phenomena related to a plurality of components of the industrial printer;
• obtain parameter data that indicates a second plurality of values for a second corresponding plurality of parameters that indicate user settings for operation of the industrial printer;
• determine a service issue related to the industrial printer based on the sensor data and the parameter data;
• determine, at least in part, an action to be performed on the industrial printer in response to the service issue;
• and
• cause the action to be initiated.

A computer-readable medium carrying one or more sequences of instructions, wherein execution of the one or more sequences of instructions by one or more processors causes the one or more processors to perform the steps of:

• obtaining sensor data that indicates a first plurality of values output by a first corresponding plurality of sensors configured to measure physical phenomena related to a plurality of components of an industrial printer;
• obtaining parameter data that indicates a second plurality of values for a second corresponding plurality of parameters that indicate user settings for operation of the industrial printer;
• determining a service issue related to the industrial printer based on the sensor data and the parameter data;
• determining, at least in part, an action to be performed on the industrial printer in response to the service issue;
• and
• causing the action to be initiated.