Active records for interactive systems
AssigneeAT&T Intellectual Property I, L.P.
InventorsAlireza HOOSHIARI, James W. FAN
Life of this patent
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Abstract
A personalized interactive service is provided by setting a profile of an individual for use by an entity that provides the interactive service. At least a portion of the profile is set independent of any network communication session between the individual and the entity. A personalized interactive script is personalized for the individual in the event that the individual initiates a communication with the entity to obtain the interactive service. The personalized interactive service is provided to the individual when the personalized interactive script is executed based on the individual initiating a communication session between the individual and the entity.
Claims20
A method of providing a personalized interactive service, comprising:
- setting a profile of an individual for use by an entity that provides the interactive service, at least a portion of the profile being set independent of any network communication session between the individual and the entity;
- personalizing, using a tangible processor and based on the profile, a personalized interactive script for the individual in the event that the individual initiates a communication with the entity to obtain the interactive service;
- and
- providing the personalized interactive service to the individual when the personalized interactive script is executed based on the individual initiating a communication session between the individual and the entity.
A computer apparatus, comprising:
- a memory that stores instructions for providing a personalized interactive service, and
- a processor that executes the instructions,
- wherein, when executed by the processor, the instructions cause the processor to perform operations comprising:
- setting a profile of an individual for use by an entity that provides the interactive service, at least a portion of the profile being set independent of any network communication session between the individual and the entity;
- personalizing, using a tangible processor and based on the profile, a personalized interactive script for the individual in the event that the individual initiates a communication with the entity to obtain the interactive service;
- and
- providing the personalized interactive service to the individual when the personalized interactive script is executed based on the individual initiating a communication session between the individual and the entity.
A tangible computer readable storage medium that stores a computer program for providing a personalized interactive service, the computer program, when executed by a processor, causing a computer apparatus to perform a process comprising:
- setting a profile of an individual for use by an entity that provides the interactive service, at least a portion of the profile being set independent of any network communication session between the individual and the entity;
- personalizing, using a tangible processor and based on the profile, a personalized interactive script for the individual in the event that the individual initiates a communication with the entity to obtain the interactive service;
- and
- providing the personalized interactive service to the individual when the personalized interactive script is executed based on the individual initiating a communication session between the individual and the entity.
Dependencies are inferred from the claim text.