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US 2016/0078528 A1Published application
Transaction assistance
AssigneeNCR Corporation
InventorsMandapati Venkata Pradeep, Marreddy Thumma
Life of this patent
Estimating the term…
Abstract
A transaction at a Self-Service Terminal (SST) is initiated as a first type by a customer. During the transaction, the transaction can dynamically switch to one or more second types in order to provide transaction assistance to the customer during the transaction.
Claims20
A method, comprising:
- identifying, by a Self-Service Terminal (SST), a customer initiated transaction of a first type;
- and
- dynamically switching the transaction to a second type during the transaction at the SST.
A method, comprising:
- rendering a screen having a customer-facing interface to a display of a Self-Service Terminal (SST);
- and
- presenting options within the customer-facing interface for a customer to request and switch between local clerk assistance and remote clerk assistance while the customer operates the SST for a transaction at the SST.
A Self-Service Terminal (SST), comprising:
- a display;
- and
- a transaction assistance manager configured and adapted to:
- i) execute on the SST, ii) render a customer interface within a screen on the display to present options to a customer to switch between local and remote assistance during a transaction of the customer at the SST.
1 more element
Dependencies are inferred from the claim text.