Managed print services
AssigneeHewlett-Packard Development Company, L.P.
InventorsPrabir Kumar GOSWAMEE, Jitendra KUMAR
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Abstract
Systems and methods for managing print services for a customer are described herein. In one example, managing print services for a customer comprises receiving contract data of a managed print services (MPS) contract and collecting device details related to customer devices of the customer. Further, for each of the customer devices, at least one service program to which the customer device is entitled is identified based on the received contract data and the collected device details.
Claims15
A print services management system, for managing print services, comprising:
- a processor;
- a data collection module executable by the processor to:
- identify customer devices of a customer;
- a contract analysis module executable by the processor to:
- receive contract data corresponding to a managed print services (MPS) contract between the customer and a service provider;
- and
- a entitlement module executable by the processor to:
- determine, for each of the identified customer devices, at least one service program to which the customer device is entitled in the MPS contract;
- and
- associate the at least one service program with the customer device.
A computing system implemented method for managing print services for a customer, the method comprising:
- receiving contract data related to a managed print services (MPS) contract between the customer and a service provider;
- collecting device details related to customer devices of the customer, wherein the device details include attributes of each of the customer devices;
- validating, by a processor of the computing system, the device de based on the contract data to generate validated details;
- and
- identifying, for each of the customer devices, at least one service program to which the customer device is entitled, based on the validated details and the contract data.
A non-transitory computer-readable medium having a set of computer readable instructions that, when executed, cause a print services management system to:
- collect device details related to customer devices of a customer, wherein the collecting the device details comprises determining attributes of each of the customer devices;
- correct at least one of values and syntaxes of the attributes of the customer devices based on at least one of pre-defined rules and lookup tables to generate corrected data;
- and
- identify, for each of the customer devices, at least one service program to which the customer device is entitled, based on the corrected data and on managed print service (MPS) contract data.
Dependencies are inferred from the claim text.