Two-Way Interactive Support

An apparatus, comprising:

• at least one processor;
• and
• a memory storing computer-readable instructions that, when executed by the at least one processor, cause the apparatus to:
• transmit a request for customer service assistance;
• transmit a video stream from an augmented reality device to a computing device of a customer service associate;
• display, by the computing device of the customer service associate, the transmitted video stream;
• receive, by the augmented reality device, coordinates associated with movement of a cursor on the display of the video stream on the computing device of the customer service associate;
• and
• display, on a display of the augmented reality device, replicated cursor movement based on the received coordinates.

A method, comprising:

• receiving, by a computing device of a customer service associate and from an augmented reality device, a video stream of an image being viewed;
• displaying, by a display of the computing device of the customer service associate, the video stream;
• capturing, by the computing device of the customer service associate, coordinates of a cursor movement over the displayed video stream on the computing device of the customer service associate;
• and
• transmitting, to the augmented reality device, the captured cursor coordinates for replication of the cursor movement on a display of the augmented reality device.