Customer satisfaction-based ratings
AssigneeEmpire Technology Development LLC
InventorSeungil KIM
Life of this patent
Estimating the term…
Abstract
In some examples, a customer satisfaction-based rating may be produced by receiving transaction information corresponding to at least one payment made to a place of business. For each transaction, a total amount of the payment made to the place of business may be determined and an amount tipped may be extracted from the total amount of the payment made to the place of business, and a tip ratio based on the extracted amount tipped and the total amount of the payment made to the place of business may be calculated. An average tip ratio may be calculated based on the calculated tip ratio, and then used as a factor in determining a customer satisfaction-based rating for the place of business.
Claims24
A customer satisfaction-based rating method, comprising:
- receiving transaction information from a place of business, the transaction information corresponding to at least one payment made to the place of business, each payment corresponding to a transaction;
- for each transaction:
- determining, from the received transaction information, a total amount of the payment made to the place of business,
- extracting, from the total amount of the payment made to the place of business, an amount tipped, and
- calculating a tip ratio based on the extracted amount tipped and the total amount of the payment made to the place of business;
- and
- calculating an average tip ratio based on at least the calculated tip ratio, the average tip ratio to be used as a factor in determining a customer satisfaction-based rating for the place of business.
A service provider, comprising:
- a receiver configured to receive transaction information corresponding to at least one payment made by a customer to a place of business, each payment corresponding to a transaction;
- a tip calculator configured to calculate, for at least each transaction, tip data based on the payment made;
- and
- a ratings processor configured to determine a customer satisfaction-based rating for the place of business based on the calculated tip data.
A non-transitory computer-readable medium that stores executable instructions that, when executed, cause one or more processors to:
- receive a receipt regarding a payment made to a place of business;
- calculate tip data based on the payment made to the place of business;
- categorize the calculated tip data;
- and
- socialize the categorized tip data as a customer satisfaction-based rating for the place of business.
Dependencies are inferred from the claim text.