Evaluating Communications Feature Utilization

A non-transitory computer storage medium encoded with a computer program, the program comprising instructions that when executed by one or more data processing apparatus cause the one or more data processing apparatus to perform operations comprising:

• identifying, for a particular organization, a set of communications features that are included in a communications service that is provided to the particular organization;
• determining, for a time period and for each of one or more communications features in the set, a usage level of the communications feature by members of the organization;
• determining, based on the usage level of at least one of the one or more communications features being less than a specified level, that the at least one of the communications features is being underutilized;
• selecting, based on the determination that the at least one of the communications features is being underutilized, an updated set of communications features that removes the at least one of the communications features from the communications service that is provided to the particular organization;
• and
• generating data that changes the set of communications features provided to the particular organization based, at least in part on the updated set of communications features.

A system comprising:

• a data store storing utilization data related to user utilization of various communications features;
• and
• one or more computers that interact with the data store and execute instructions that cause the one or more computers to perform operations comprising:
• identifying, for a particular organization, a set of communications features that are included in a communications service that is provided to the particular organization;
• determining, for a time period and for each of one or more communications features in the set, a usage level of the communications feature by members of the organization;
• determining, based on the usage level of at least one of the one or more communications features being less than a specified level, that the at least one of the communications features is being underutilized;
• selecting, based on the determination that the at least one of the communications features is being underutilized, an updated set of communications features that removes the at least one of the communications features from the communications service that is provided to the particular organization;
• and
• generating data that changes the set of communications features provided to the particular organization based, at least in part on the updated set of communications features.