Method and arrangement for generating event data

An arrangement for generating event data, comprising:

• a network interface;
• a management system arranged to store customer related information of at least one customer, and to transmit and receive said customer related information via the network interface, said customer related information comprising at least one event data field;
• an event template repository arranged to store template information of at least one event template, and to transmit and receive said template information via the network interface, said template information comprising:
• at least one input query, corresponding to said at least one event data field of the customer related information of the management system, and having a plurality of associated input values;
• input interpretation information for each input query, said input interpretation information associating a user input to an input value from the plurality input values, and associating said user input to at least one action;
• a user equipment having at least a memory, a processor, a display and an input capturing device, said user equipment being arranged to transmit and receive data via the network interface, wherein the user equipment is configured to:
• present said at least one input query with the display of the user equipment
• capture a user input in response to said at least one input query with the input capturing device,
• determine an input value for each user input in accordance with the input interpretation information;
• and
• execute at least one action for each user input in accordance with the input interpretation information.

An arrangement comprising a processor, a memory, a display, an input capturing device and a network interface, said processor, memory, display, input capturing device and network interface being in communication with each other, wherein the memory has instructions for causing the processor to execute the steps of:

• providing a management system arranged to transmit, receive and store customer related information of at least one customer, said customer related information comprising at least one event data field;
• providing an event template repository arranged to transmit, receive and store template information of at least one event template, said template information comprising:
• at least one input query, corresponding to said at least one event data field of the customer related information of the management system, and having a plurality of associated input values;
• input interpretation information for each input query, said input interpretation information associating a user input to an input value from the plurality input values, and associating said user input to at least one action;
• providing a user equipment having at least a display and an input capturing device;
• presenting said at least one input query with the display means of the user equipment;
• capturing a user input in response to said at least one input query with the input capturing device,
• determining an input value for each user input in accordance with the input interpretation information;
• and
• executing at least one action for each input in accordance with the input interpretation information.