System, method, and computer program product for collaboratively installing a computer application

A system for collaboratively installing a computer application, the system comprising:

• a hardware processor and modules integrated with and/or executable by the hardware processor, the modules comprising:
• a monitoring module configured to monitor an installation process of an application initiated by an installer at an installation site;
• a determining module configured to determine that remote assistance is required in order for the installation process to continue;
• a sending module configured to send a remote assistance request to remote assistance personnel at a remote site in response to the determination that the installation process requires remote assistance in order to continue;
• a receiving module configured to receive a response to the remote assistance request, wherein the response includes remote assistance information required for installing the application provided by the remote assistance personnel at the remote site, wherein the remote assistance information is provided by remote assistance personnel at a remote site, wherein the remote assistance information and the response to the remote assistance request are invisible to the installer of the application, and wherein the remote assistance information is selected from a list consisting of:
• authentication information, user group information, permission information, role information, and access control information;
• and
• an installing module configured to continue the installation process of the application using the remote assistance information received from the remote assistance personnel at the remote site.

A computer-implemented method for collaboratively installing a computer application, the method comprising:

• monitoring an installation process of an application;
• determining that the installation process requires remote assistance in order to continue;
• sending a remote assistance request to remote assistance personnel at a remote site in response to the determination that the installation process requires remote assistance in order to continue;
• receiving a response to the remote assistance request, wherein the response includes remote assistance information required for installing the application provided by the remote assistance personnel at the remote site, and wherein the remote assistance information and the response to the remote assistance request are invisible to an installer of the application;
• and
• continuing the installation process of the application using the remote assistance information received from the remote assistance personnel at the remote site.