Method for assembling a business process and for orchestrating the process based on process beneficiary information
AssigneeGenesys Telecommunications Laboratories, Inc.
InventorsNikolay A. Anisimov, Vladimir Mezhibovsky, Brian Galvin
Life of this patent
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Abstract
A system for assembling a business process or a portion thereof includes a rules base containing executable rules and defined business process elements, a workflow orchestration engine, and at least one interface available to a process beneficiary. Information known about and or provided by a process beneficiary interacting with the at least one interface is used to execute one or more of the rules causing assembly of a new business process or a portion thereof according to workflow orchestration rules the new or modified process directing servicing of the process beneficiary accordingly.
Claims16
An action-response system comprising:
- a network-connected server presenting to an initiator of an action a structured set of choices, the initiator's choice at each step leading to another choice or to a point of service;
- and
- a function of the network-connected server accessing information about the initiator of the action, and altering the structured set of choices to benefit the initiator.
A method for guiding an initiator of an action, comprising steps of:
- (a) presenting by a network-connected server a structured set of choices to the initiator of the action, the initiator's choice at each step leading to another choice or to a point of service;
- (b) accessing information about the initiator of the transaction;
- and
- (c) altering the structured set of choices to benefit the initiator.
Dependencies are inferred from the claim text.