Remote assistance for managed mobile devices

One or more non-transitory computer-readable media having computer-executable instructions stored thereon that, when executed, cause at least one computing device to:

• receive a request to establish a remote assistance connection;
• determine, based on one or more remote assistance policies, whether to establish the remote assistance connection;
• establish the remote assistance connection with a remote user based on the determining;
• receive user input from the remote user;
• provide the user input to an application executing on the at least one computing device in accordance with the one or more remote assistance policies;
• and
• send user interface updates associated with the application to the remote user based on the one or more remote assistance policies.

A method comprising:

• receiving, by a managed mobile device, a request to establish a remote assistance connection from a remote user;
• providing a list of applications to the remote user based on a remote assistance policy;
• establishing the remote assistance connection with the remote user, wherein the remote assistance connection provides access to an application selected by the remote user from the list of applications;
• receiving user input from the remote user;
• providing the user input to the selected application on the managed mobile device based on the remote assistance policy;
• and
• sending user interface updates associated with the selected application to the remote user based on the remote assistance policy.