Online Claim System for Automated Insurance Claim Monitoring

An online claim system for automatically providing timely status updates about an insurance claim, the online claim system comprising:

• (a) one or more memories storing a first claim event relating to a first insurance claim filed by a first user, the first claim event being a dataset including a first plurality of attribute values, the first plurality of attribute values including (i) a first claim identifier identifying the first insurance claim, (ii) a first event identifier identifying the first claim event, (iii) a first timestamp identifying a first time, and (iv) a first event message regarding a status update for the first insurance claim;
• (b) a computer server coupled to the one or more memories, the computer server configured to:
• (i) receive from a publisher device claim data that includes a second plurality of attribute values, the second plurality of attribute values including:
• a second claim identifier,
• a second event identifier,
• a second timestamp, and
• a second event message;
• (ii) automatically determine that the second claim identifier identifies the first insurance claim identified by the first claim identifier stored to the one or more memories;
• (iii) automatically determine whether the second event identifier identifies (1) the first claim event identified by the first event identifier or (2) a second claim event;
• and
• (iv) transmit to a client device the first event message stored to the one or more memories and the second event message received from the publisher device when the second event identifier identifies the second claim event, wherein the first event message and the second event message are transmitted to the client device so that the client device can display the first event message and the second event message according to a chronological order determined from the first timestamp associated with the first claim event and the second timestamp associated with the second claim event.

A tangible computer-readable medium including non-transitory computer readable instructions that, when executed at one or more processors of an online claim system, cause the one or more processors to:

• store, to memory, a first claim event relating to a first insurance claim filed by a first user, the first claim event being a dataset including a first plurality of attribute values, the first plurality of attribute values including (i) a first claim identifier (ii) a first event identifier, (iii) a first timestamp, and (iv) a first event message regarding a status update for the first insurance claim;
• determine, from the received claim data, a second plurality of attribute values, the second plurality of attribute values including:
• a second claim identifier,
• a second event identifier,
• a second timestamp, and
• a second event message;
• determine that the second claim identifier identifies the first insurance claim;
• determine, by comparing the second event identifier to the first event identifier, whether the second event identifier is associated with the first claim event;
• when the second event identifier is associated with the first claim event, associate the second event message with the first claim event;
• and
• when the second event identifier is not associated with the first claim event:
• (i) generate a second claim event, the second claim event being a dataset including at least the second timestamp and the second event message,
• (ii) determine a chronological order based on the first timestamp associated with the first claim event and the second timestamp associated with the second claim event, and
• (iii) make available, to a device, the first event message and the second event message so that the device may display the first event message and the second event message according to the determined chronological order.