Systems and methods for monitoring and responding to customer feedback

Abstract

Systems and methods for sending promotions to customers. One system includes a server configured to provide a user interface accessible by an organization over a network connection. The server receives promotion data from the organization through the user interface for a promotion. The promotion data includes at least one offer, an expiration date, and criteria for publishing the promotion. The server collects customer feedback associated with the organization from a plurality of channels. The customer feedback includes feedback from a customer. The server compares the feedback from the customer to the criteria for publishing the promotion. When the feedback satisfies the criteria for publishing the promotion, the server sends the promotion to the customer.

Dependencies are inferred from the claim text.