Process to query electronic sales receipts with a portable computerized device
AssigneeWal-Mart Stores, Inc.
InventorsStuart Argue, Anthony Emile Marcar
Life of this patent
Estimating the term…
Abstract
A process permitting a customer to access a stored electronic sales receipt and provide information from the electronic sales receipt to a customer service associate can include, in a computerized device operated by the customer, accessing the stored electronic sales receipt and generating a displayed indication to the electronic sales receipt. The process can further include, in a computerized device operated by the customer service associate, receiving the displayed indication and processing a transaction related to the electronic sales receipt based upon the displayed indication.
Claims20
A computer-implemented process permitting a customer to access a stored electronic sales receipt and provide information from the electronic sales receipt to a customer service associate, the process comprising:
- in a computerized device operated by the customer,
- accessing the stored electronic sales receipt, and
- generating a displayed indication to the electronic sales receipt;
- and
- in a computerized device operated by the customer service associate,
- receiving the displayed indication, and
- processing a transaction related to the electronic sales receipt based upon the displayed indication.
A computerized application operable upon a computerized device permitting a customer to access a stored electronic sales receipt, the application configured to:
- in the computerized device,
- request from a remote server device access to a stored electronic sales receipt;
- provide authentication information to the remote server device identifying the identity of the customer;
- receive information about the electronic sales receipt;
- and
- display a barcode associated with the electronic sales receipt.
A computerized customer service server having a processing device and permitting a customer to access a stored electronic sales receipt, the customer service server comprising:
- a customer identification module receiving information confirming an identity of the customer;
- an electronic receipt query module:
- accessing an electronic sales receipt associated with a registered account associated with the customer;
- and
- providing information from the electronic sales receipt to a portable computerized device operated by the customer, wherein the information includes data related to a barcode that can be displayed upon the portable computerized device.
Dependencies are inferred from the claim text.