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US 2015/0317639 A1Published application
Automated Remote Transaction Assistance
AssigneeNCR Corporation
InventorsJoseph Ward, Jeffrey Christensen
Life of this patent
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Abstract
A customer uses a customer device to interact with an expert using a remote device in a real-time communication session. The expert drives the interactions and can activate peripherals on the customer device to capture information, which is automatically sent from the customer device to the remote device for consumption by the expert.
Claims20
A method, comprising:
- connecting a local device to a remote device;
- engaging a customer operating the local device in a communication session with an expert operating the remote device;
- capturing information on the local device at the direction of the expert;
- and
- automatically sending the information from the local device to the remote device once captured during the communication session.
2 more elements
A method, comprising:
- connecting a local device operated by an expert with a remote device operated by a customer;
- establishing a video conference call between the expert and the customer;
- directing at least one peripheral of the remote device to activate;
- and
- receiving information captured from the at least one peripheral of the remote device.
2 more elements
A portable terminal, comprising:
- a display;
- a peripheral device;
- and
- an customer-assistance application configured and adapted to:
- i) execute on the portable terminal, ii) establish a communication session with a remote expert on at least one screen of the display, iii) capture images representing information for a customer using the peripheral device on the direction of the remote expert, and iv) automatically send the information to the remote expert during the communication session.
2 more elements
Dependencies are inferred from the claim text.