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US 2015/0317628 A1Published application
Assisted Approval of Denied Self-Service Transactions
AssigneeNCR Corporation
InventorWolf Rossmann
Life of this patent
Estimating the term…
Abstract
A Self-Service Terminal (SST) transaction is denied over an SST network. Transaction details for the transaction are sent over a second network to an assistant. The transaction details are evaluated to determine whether to override the transaction on the second network or whether to provide assistance to a customer associated with the transaction to successfully reprocess the transaction at the SST.
Claims20
A method, comprising:
- receiving, by a device, transaction details for a denied transaction at a Self-Service Terminal (SST), the denied transaction occurring over an SST network and the transaction details obtained from the SST;
- and
- determining whether to override the denied transaction to allow the denied transaction using the different network.
A method, comprising:
- submitting, from a Self-Service Terminal (SST), a transaction over an SST network;
- activating a request for assistance presented on a screen of a display of the SST, the request sent from a different network in response to the transaction being denied from the SST network;
- and
- receiving assistance for the transaction.
1 more element
A Self-Service Terminal (SST), comprising:
- an SST network interface for an SST network;
- an assistance network interface for an assistance network;
- and
- an assistance interface manager configured and adapted to:
- i) execute on the SST, ii) submit a transaction over the SST network, iii) present a request for assistance on a screen of a display associated with the SST in response to the transaction being denied, and iv) send an activated request for assistance over the assistance network to obtain assistance for the transaction.
2 more elements
Dependencies are inferred from the claim text.