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US 2015/0317594 A1Published application
Actions for an information technology case
AssigneeHewlett-Packard Development Company, L.P.
InventorsLeonid Reznik, Yuri Moshayev, Yariv Snapir, Michael Dikman, Dan Noter
Life of this patent
Estimating the term…
Abstract
Recommending actions to an Information Technology (IT) case can include searching an index for an IT case that matches a received IT case, identifying a plurality of actions for the received IT case based on the search, and recommending a subset of actions from the plurality of actions for the received IT case to an IT agent.
Claims15
A system comprising:
- an index engine to index a plurality of Information Technology (IT) data sources in an index;
- and
- an action engine to:
- search the index for an IT case that matches a received IT case;
- identify a plurality of actions for the received IT case based on the search;
- and
- recommend a subset of actions from the plurality of actions for the received IT case to an IT agent.
4 more elements
A non-transitory computer-readable medium storing instructions executable by a processing resource to:
- search an index for an Information Technology (IT) case that matches a received IT case, wherein the index includes a plurality of IT data sources;
- identify a plurality of actions for the received IT case based on the search;
- calculate a quality score for each of the plurality of actions;
- and
- provide a subset of actions from the plurality of actions for the received IT case to an IT agent based on the quality scores of the subset of actions.
2 more elements
A method comprising:
- indexing a plurality of Information Technology (IT) data sources based on entity fields of the plurality of IT data sources;
- identifying a plurality of actions for a received IT case based a search of the index;
- providing a subset of actions from the plurality of actions for the received IT case based on a quality score of the subset of actions;
- updating the subset of actions from the plurality of actions based on a revised quality score;
- and
- recommending the updated subset of actions from the plurality of actions for the received IT case to an IT agent.
3 more elements
Dependencies are inferred from the claim text.