Predicting resources required by a customer and their cost
AssigneeFerrandino & Son Inc.
InventorPHILIP D'AMELIA
Life of this patent
Estimating the term…
Abstract
A method to manage a service provided to a customer includes: enabling, by a processor of a computer system, a user to manually select for a customer, one of a plurality of categories of contracted services stored in the system, determining, by the processor, whether the selected category is affected by an environmental event, and predicting, by the processor, dynamic resources required to provide the service based on the environmental event and the selected category when it is determined that the selected category is affected by the environmental event.
Claims23
A method to manage a service provided to a customer, the method comprising:
- enabling, by a processor of a computer system, a user to manually select for a customer, one of a plurality of categories of contracted services stored in the system;
- determining, by the processor, whether the selected category is affected by an environmental event;
- and
- predicting, by the processor, dynamic resources required to provide the service based on the environmental event and the selected category when it is determined that the selected category is affected by the environmental event.
A computer system for managing services provided to customers, the system comprising:
- a server comprising a memory storing a computer program and a processor executing the computer program,
- wherein the computer program of the server is configured to enable a user to manually select one of a plurality of categories of contracted services of a customer, determine whether the selected category is affected by an environmental event, and predict dynamic resources required to provide the service based on the environmental event and the selected category when it is determined that the selected category is affected.
A method for predicting an amount of a resource to be used to perform a snow removal, the method comprising:
- a processor of a computer system executing a software function of the system that retrieves a weather report from across a computer network for a given location and future date;
- the processor extracting a snow fall amount listed in the weather report;
- the processor retrieving a rule stored in the system associated with the snow fall amount listing a first amount of a resource;
- the processor sending a report to a user listing the first amount;
- the processor retrieving a second amount of the resource recorded after the sending of the report;
- and
- the processor updating the first amount of the rule based on the first amount and the second amount.
Dependencies are inferred from the claim text.