System-level issue detection and handling

A server comprising:

• at least one processor;
• and
• at least one memory coupled to the at least one processor having stored thereon instructions which, when executed by the at least one processor, causes the at least one processor to perform operations comprising:
• receiving, at a server and from a support device, an issue definition update for an issue definition that enables detection of an issue at a device of an enterprise level system;
• identifying, by the server, an issue definition stored by the server to update based on the issue definition update;
• updating, by the server, the identified issue definition stored by the server based on the issue definition update;
• generating, by the server, issue detection logic based on the updated issue definition;
• determining, by the server, that the device requires the generated issue detection logic to enable the device to detect the issue;
• and
• providing, by the server and to the device, the generated issue detection logic.

A computer-implemented method comprising:

• receiving, at a server and from a support device, an issue definition update for an issue definition that enables detection of an issue at a device of an enterprise level system;
• identifying, by the server, an issue definition stored by the server to update based on the issue definition update;
• updating, by the server, the identified issue definition stored by the server based on the issue definition update;
• generating, by the server, issue detection logic based on the updated issue definition;
• determining, by the server, that the device requires the generated issue detection logic to enable the device to detect the issue;
• and
• providing, by the server and to the device, the generated issue detection logic.

A non-transitory computer-readable medium storing software comprising instructions executable by one or more computers which, upon such execution, cause the one or more computers to perform operations comprising:

• receiving, at a server and from a support device, an issue definition update for an issue definition that enables detection of an issue at a device of an enterprise level system;
• identifying, by the server, an issue definition stored by the server to update based on the issue definition update;
• updating, by the server, the identified issue definition stored by the server based on the issue definition update;
• generating, by the server, issue detection logic based on the updated issue definition;
• determining, by the server, that the device requires the generated issue detection logic to enable the device to detect the issue;
• and
• providing, by the server and to the device, the generated issue detection logic.