Methods and systems for preventing users from terminating services
AssigneeRovi Guides, Inc.
InventorsJohn Hoctor, Matthew Emans
Life of this patent
Estimating the term…
Abstract
Methods and systems are described herein for a media guidance application that generates for display content associated with preventing a user from terminating a service in response to determining, based on a biometric state of the user, that a user is likely to terminate the service. For example, in response to determining that a user is unhappy, not attentive, or bored when accessing content provided by the service, the media guidance application may generate for display discounts or other promotions for the service.
Claims21
A method for preventing users from terminating services, the method comprising:
- determining, using control circuitry, a user is accessing a service;
- determining, using the control circuitry, a biometric state of the user while the user is accessing the service;
- cross-referencing the biometric state with a database listing biometric states indicative of a desire to terminate the service to determine whether the biometric state indicates the user desires to terminate the service;
- and
- in response to determining that the biometric state indicates the user desires to terminate the service, generating for display, on a display device, content associated with preventing the user from terminating the service.
A system for preventing users from terminating services, the system comprising:
- storage circuitry configured to store a database listing biometric states indicative of a desire to terminate the service;
- and
- control circuitry configured to:
- determine a user is accessing a service;
- determining a biometric state of the user while the user is accessing the service;
- cross-reference the biometric state with the database listing biometric states indicative of the desire to terminate the service to determine whether the biometric state indicates the user desires to terminate the service;
- and
- in response to determining that the biometric state indicates the user desires to terminate the service, generate for display content associated with preventing the user from terminating the service.
21-50. (canceled)
Dependencies are inferred from the claim text.