Method and system for routing messages and connecting users associated with live-connected content

A computer-implemented method performed at a server, comprising:

• receiving at a first server a first request from a first user device of a first user over a network, the first request including a content item identifier identifying a first of a plurality of content items presented at the user device;
• in response to the first request, identifying a list of a plurality of media content documents from a content database based on the content item ID, each of the media content documents having information described therein related to the first content term;
• for each of the identified media content documents,
• determining a document identifier identifying the media content document,
• transmitting the document identifier to a second server over a network to request availability information of one or more agents associated with the document identifier, and
• receiving a list of zero or more agent identifiers from the second server, the agent identifiers identifying zero or more agents and geographic locations of the agents who are currently available to establish a live communication session with the first user in real time to discuss content described in a corresponding media content document, wherein the agent identifiers and the geographic locations are determined by the second server in response to the document identifier;
• selecting a subset of identified media content documents based on the availability information of the agents associated with the identified media content documents, wherein each of the selected media content document has at least one agent currently available;
• and
• transmitting the subset of the identified media content documents to the first user device to be presented therein, wherein each of the media content documents is presented with at least one agent identifier identifying an available agent, at least one geographic location of the available agent, and a live connect button to allow the first user to reach the corresponding available agent.

A computer-implemented method for routing messages amongst multiple parties associated with a media document, the method comprising:

• receiving, at a first server from a second server over a network, a first request of a first user for communicating with an agent concerning a content item of a media document presented to the first user, wherein the first request includes a content identifier identifying the content item presented to the first user;
• in response to the first request, identifying from a database one or more agents that are associated with the content identifier, the database storing content identifiers identifying a plurality of media documents;
• determining a status of each of the identified agents from the database, including determining whether each of the identified agents is available to communicate with the first user to discuss the content item at a point in time, wherein the database stores agent information of a plurality of agents;
• transmitting a list of one or more agent identifiers to the second server, the agent identifiers identifying one or more agents that are available at real time to discuss with the first user concerning the content item, including a geographic location of each of the identified agents to be presented to the first user ;
• receiving at the first server a second request from a first user device of the first user, the second request including an agent identifier identifying a first agent selected by the first user from the list and contact information of the first user;
• and
• in response to the second request, transmitting a first message to a first agent device of the first agent, the first message including the content identifier identifying the content item and the contact information of the first user, wherein the first agent is to establish a live communication session with the first user using the contact information of the first user for discussing the content item.