Network recording and speech analytics system and method

A method for network recording comprising:

• receiving, by a processor, a request for a telephony call from a first communication device;
• determining, by the processor, whether the telephony call is to be recorded;
• in response to determining that the telephony call is to be recorded, establishing, by the processor, a first call path with a recording system, wherein the recording system is configured to receive media transmitted by the first communication device over a wide area network, bridge a media path between the first communication and a second communication device, and record the media in a storage device;
• and
• in response to determining that the telephony call is not to be recorded, establishing, by the processor, a second call path with the second communication device without establishing the first call path.

A system for recording media for a contact center comprising:

• a processor;
• a memory, wherein the first memory has stored thereon instructions that, when executed by the processor, cause the processor to:
• receive a request for a telephony call from a first communication device;
• determine whether the telephony call is to be recorded;
• in response to determining that the telephony call is to be recorded, establish a first call path with a recording system, wherein the recording system is configured to receive media transmitted by the first communication device over a wide area network, bridge a media path between the first communication and a second communication device, and record the media in a storage device;
• and
• in response to determining that the telephony call is not to be recorded, establish a second call path with the second communication device without establishing the first call path.