Context profile identification and sharing

A system comprising:

• a server device, comprising:
• a non-transitory memory device storing:
• a plurality of processor-executable instructions;
• and
• a processor configured to execute the processor-executable instructions, wherein executing the processor-executable instructions causes the processor to:
• receive, from a user device, application activity data associated with the user device;
• determine, based on the application activity data, a location associated with the user device;
• store information associating the application activity data with a call identifier and the location;
• receive an indication that an incoming call has been received, the incoming call being placed using the call identifier;
• determine, based on receiving the indication, a location of a caller that placed the call;
• identify the application activity data based on the call identifier and the location of the caller;
• and
• output the application activity data to a callee associated with the call.

A method comprising:

• storing, by the server device, a plurality of context profiles,
• each of the plurality of context profiles including application activity data and being associated with a particular user, a particular location, and a particular identifier,
• receiving, by the server device, an identifier and information identifying a location when a user contacts the customer service provider;
• determining, by the server device, whether more than one context profiles, of the plurality of context profiles, are associated with the identifier;
• identifying, by the server device, a particular context profile based on the identifier and the information identifying the location based on determining that more than one context profiles are associated with the identifier;
• and
• outputting, by the server device, the particular context profile.