Generating and Displaying Customer Commitment Framework Data
AssigneeSDL Enterprise Technologies, Inc.
InventorsMichelle Amanda Evans, Elizabeth Ann High, Yi Lu, Joseph Hyeon Chang
Life of this patent
Estimating the term…
Abstract
Systems and methods for generating and displaying customer commitment framework data. Exemplary methods for determining the shareability of online content may include obtaining, via a digital intelligence system, customer experience data regarding any of a product, a brand, and customer responses for a first entity, as well as periodically calculating, via the digital intelligence system, customer commitment framework data from the customer experience data, and generating a customer commitment dashboard that comprises a graphical representation of the customer commitment framework data.
Claims18
A method, comprising:
- obtaining, via a digital intelligence system, customer experience data regarding any of a product, a brand, and customer relevance for a first entity;
- periodically calculating, via the digital intelligence system, customer commitment framework data from the customer experience data;
- and
- generating a customer commitment dashboard that comprises a graphical representation of the customer commitment framework data.
A system, comprising:
- one or more processors;
- and
- logic encoded in one or more tangible media for execution by the one or more processors and when executed operable to perform operations comprising:
- obtaining, via a digital intelligence system, customer experience data regarding any of a product, a brand, and customer relevance for a first entity;
- periodically calculating, via the digital intelligence system, customer commitment framework data from the customer experience data;
- and
- generating a customer commitment dashboard that comprises a graphical representation of the customer commitment framework data.
Dependencies are inferred from the claim text.