System and method for video-based detection of drive-offs and walk-offs in vehicular and pedestrian queues
AssigneeXerox Corporation
InventorsEdgar A. Bernal, Qun Li, Robert P. Loce
Life of this patent
Estimating the term…
Abstract
A system and method for detecting customer drive-off/walk-off from a customer queue. An embodiment includes acquiring images of a retail establishment, said images including at least a portion of a customer queue region, determining a queue configuration within the images, analyzing the images to detect entry of a customer into the customer queue, tracking a customer detected in the customer queue as the customer progresses within the queue, analyzing the images to detect if the customer leaves the customer queue, and generating a drive-off notification if a customer leaves the queue.
Claims24
A method for detecting queue member drive-offs/walk-offs from a queue comprising:
- acquiring images of at least a portion of a queue region;
- determining a queue configuration within the images;
- analyzing the images to detect entry of a queue member into the queue;
- tracking a queue member detected in the queue as the queue member progresses within the queue;
- analyzing the images to detect if the queue member leaves the queue;
- and
- generating a drive-off/walk-off notification if a queue member leaves the queue prior to reaching a queue terminating point.
A system for detection of customer drive-off/walk-off from a customer queue, the system comprising a device for monitoring customers including a memory in communication with a processor configured to:
- acquire images of at least a portion of a queue region;
- determine a queue configuration within the images;
- analyze the images to detect entry of a queue member into the queue;
- track a queue member detected in the queue as the queue member progresses within the queue;
- analyze the images to detect if the queue member leaves the queue;
- and
- generate a drive-off/walk-off notification if a queue member leaves the queue prior to reaching a queue terminating point.
Dependencies are inferred from the claim text.