Dispatch system having control shared with dispatched service providers
AssigneePatent Investment & Licensing Company
InventorsJohn F. Acres, Kevin Parker, Andrea McCurry
Life of this patent
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Abstract
Embodiments of the present invention are directed to a method for dispatching a person to a location in a casino to respond to a request for service at the location. A dispatched person may use his or her mobile computing device to indicate availability to assist with other calls and may create, join, or intercept a call while on one or more current calls. The dispatch system automatically assigns the same person to all calls generated at the same machine or at different machines that are each associated with the same identified player. The dispatched person may use his or her mobile computing device to selectively switch among the calls on which he or she is currently working.
Claims20
A method for creating and completing service calls to electronic gaming devices linked together via a network in which some of the calls are automatically initiated responsive to signals transmitted to a mobile computing device carried by each of a plurality of service agents and some of the calls are initiated by the service agents via the mobile computing device, the method comprising:
- initiating a first call indicating that service is required at a specified location;
- displaying the call and location on the mobile computing device carried by one of the service agents;
- initiating a second call indicating that service is required at a specified location;
- displaying the second call and location on the mobile computing device;
- and
- permitting the service agent to work toward completing one of the calls while deferring action on the other call.
A method for handling service calls to electronic gaming devices linked together via a network in which calls are automatically initiated responsive to signals transmitted to a mobile computing device carried by each of a plurality of service agents, the method comprising:
- initiating a first call indicating that service is required at a specified location;
- displaying the first call and location on the mobile computing device carried by a first service agent;
- permitting the first service agent to escalate the first call resulting in the call being automatically offered to a second service agent;
- and
- offering the escalated call to the second service agent if he or she is on a call and he or she has indicated availability to receive escalated calls responsive to an input initiated on his or her mobile computing device.
A method for handling service calls to electronic gaming devices linked together via a network in which calls are automatically initiated responsive to signals transmitted to a mobile computing device carried by each of a plurality of service agents, the method comprising:
- identifying a player of at least one of the electronic gaming devices;
- initiating a first call indicating that service is required at a gaming device at which the player is identified;
- displaying the first call and location on the mobile computing device carried by a service agent;
- receiving an indication from the service agent that he or she accepts the call;
- initiating a second call indicating that service is required at a gaming device at which the player is identified;
- and
- permitting the service agent to accept the second call via an input initiated on the mobile commuting device.
Dependencies are inferred from the claim text.