Communication Activity Reporting
AssigneeTsphere Australia Pty Limited
InventorsSteve David ALLAM, Manish Kumar GOEL
Life of this patent
Estimating the term…
Abstract
A method and system are disclosed for automatically monitoring electronic communications and producing reports relating to staff activity levels. A predetermined set of customer contacts and electronic addresses associated with said contacts is used to relate the metadata of communications to the identified customer contacts. A report compiling a set of data relating the communications to the identified contacts or organisations, identifying the level of communications activity associated with each of said contacts or organisations, can then be produced.
Claims14
An automated method for producing reports in relation to staff activity levels, including at least the steps of:
- establishing a list of customer contacts or organisations of interest for one or more staff members;
- automatically compiling a log of communications to and from each of the one or more staff members, the log including authenticated communications with the identified customer contacts or organisations, and including both incoming and outgoing communications;
- automatically determining the customer contacts or organisations to which the communications relate, and compiling a set of data relating the communications to the identified contacts or organisations;
- processing the set of data to identify the level of communications activity associated with each of said contacts or organisations;
- and
- generating a report including, for each of said one or more staff members, identifying the level of communications activity associated with each of said customer contacts and/or organisations of interest.
A system for monitoring electronic communications and producing reports relating to staff activity levels, the system including means for monitoring said communications, means for authenticating communications, and a predetermined set of customer contacts and electronic addresses associated with said contacts, the system compiling a log of communications to and from one or more staff members, the log including authenticated communications with the identified customer contacts or organisations, and including both incoming and outgoing communications;
- communications;
- said system automatically determining the customer contacts or organisations to which the communications relate, and compiling a set of data relating the communications to the identified contacts or organisations, and processing the set of data to identify the level of communications activity associated with each of said contacts or organisations.
Dependencies are inferred from the claim text.