Method for providing a platform for building a dynamic social knowledgebase

A system for providing a platform for building a dynamic knowledgebase, the system comprising:

• a. an import module, wherein the import module is configured to import a traditional knowledgebase from an entity, wherein the import module imports the traditional knowledgebase at regular intervals;
• b. a receiving module, wherein the receiving module is configured to receive login credentials from a user, wherein the receiving module receives the login credentials via a web portal or mobile application;
• c. a retrieval module, wherein the retrieval module is configured to retrieve a social knowledgebase from a social network associated with the user, wherein the social knowledgebase comprises at least one of one or more articles created by the user, comments on the one or more articles, wherein the social knowledge is retrieved upon receiving an approval from the entity;
• d. a recommendation module, wherein the recommendation module is configured to provide recommendations to the user, wherein the recommendations are based on articles that are more clickable in the traditional knowledgebase and the social knowledgebase;
• e. a notification module, wherein the notification module is configured to send a notification to the user, wherein the notification comprises the latest happenings in the web portal or mobile application;
• f. a monitoring module, wherein the monitoring module is configured to monitor a list of top contributors and influencers of the social knowledgebase in the social network associated with the user;
• and
• g. a transmission module, wherein the transmission module is configured to send the list of top contributors and influencers to a backend system, wherein the backend system provides targeted campaigns and call center services to the user.
• h. a submission module, wherein the submission module is configured to allow the user to write articles and contribute to the growth of the social knowledgebase.