Method and apparatus for assessing user experience

A system configured to assess user experience for users accessing a network via user equipment, the system comprising one of more processors for:

• monitoring network data and user-user equipment interaction data for a plurality of users within the network;
• generating a measure of user experience from the monitored user-user equipment interaction data for at least some of the plurality of users;
• inferring a function relating network data to user experience measure from the monitored network data and the generated user experience measures;
• and
• using the inferred function to predict user experience measures from network data for users within the network.

A network apparatus comprising:

• a network monitoring unit configured to monitor network data;
• a learning unit;
• and
• a predicting unit configured to predict user experience measures for users within the network;
• wherein the learning unit is configured to:
• receive network data form the network monitoring unit,
• receive a user experience measure from a user apparatus, and
• infer a function relating network data to user experience measure;
• and wherein the predicting unit is configured to use the inferred function to predict user experience measures.

A user apparatus comprising:

• a transmitter;
• and
• one or more processors for:
• monitoring interaction data between a user and a user equipment associated with the user apparatus;
• and
• generating a measure of user experience from the monitored user-user equipment interaction data;
• and
• employing the transmitter to transmit the user experience measure to a network apparatus.