Mobile device task management and queue for medical triage
AssigneeCharu Software Solutions
InventorsCharu G. Raheja, Ravi K. Raheja
Life of this patent
Estimating the term…
Abstract
This document discusses, among other things, systems and methods for preventing fraud in remote service inquiries in medical and other environments. An individual may be able to register only one device per profile. The doctor approves each patient and the device prior to the patient being allowed to call a phone number associated with the nursing triage service. When the caller uses that device, the teller is able to confirm that the register device is associated with the patient. This provides an additional layer of security without requiring caller to identify the phone number.
Claims20
A computer-assisted method of routing a nurse triage request without requiring a telephone call from a user to submit the nurse triage request, the method comprising:
- registering a nurse triage request application residing on a mobile electronic device;
- receiving a nurse triage request from the registered nurse triage request application residing on the mobile electronic device, without requiring a telephone call from the user to submit the nurse triage request;
- verifying, in response to the received nurse triage request, that a user associated with the nurse triage request application residing on the mobile electronic device is authorized to submit the nurse triage request;
- and
- when the user has been verified as being authorized to submit the nurse triage request, routing the nurse triage request for fulfilling the nurse triage request.
A system for routing a nurse triage request without requiring a telephone call from a user to submit the nurse triage request, the system comprising:
- a memory;
- a communication module;
- and
- a processor configured to:
- register a nurse triage request application residing on a mobile electronic device;
- receive a nurse triage request from the registered nurse triage request application residing on the mobile electronic device, without requiring a telephone call from the user to submit the nurse triage request;
- verify, in response to the received nurse triage request, that a user associated with the nurse triage request application residing on the mobile electronic device is authorized to submit the nurse triage request;
- and
- when the user has been verified as being authorized to submit the nurse triage request, routing the nurse triage request for fulfilling the nurse triage request.
A computer-assisted method of routing a nurse triage request without requiring a telephone call from a user to submit the nurse triage request, the method comprising:
- receiving a nurse triage request from a registered nurse triage request application residing on the mobile electronic device, without requiring a telephone call from the user to submit the nurse triage request;
- verifying, in response to the received nurse triage request, that a user associated with the nurse triage request application residing on the mobile electronic device is authorized to submit the nurse triage request;
- and
- when the user has been verified as being authorized to submit the nurse triage request, routing the nurse triage request for fulfilling the nurse triage request.
Dependencies are inferred from the claim text.