# US 2015/0178652 A1 · Systems and methods for targeted assistance on user check-in > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 2015/0178652 A1 - Document ID: US20150178652A1 - Status: Published application - Kind: A1 - Application number: 14/138,539 - Filed: 2013-12-23 - Published: 2015-06-25 - Earliest claimed: 2013-12-23 - Inventors: Egan Schulz; Michelle Serrano; Libo Su - Web page: https://patentgrep.com/patent/US20150178652A1 ## CPC - G06Q 30/0613: {using intermediate agents} - G06Q 10/06315: {Needs-based resource requirements planning or analysis} - H04W 4/02: Services making use of location information - H04W 4/029: Location-based management or tracking services - H04W 4/80: Services using short range communication, e.g. near-field communication [NFC], radio-frequency identification [RFID] or low energy communication - H04W 8/005: {Discovery of network devices, e.g. terminals} - H04W 76/14: Direct-mode setup - G06Q: INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR - H04W: WIRELESS COMMUNICATION NETWORKS (broadcast communication H04H; communication systems using wireless links for non-selective communication, e.g. wireless extensions H04M1/72) ## Abstract There are provided systems and method for targeted assistance on user check-in. A service location may provide beacons at or near the location to determine if a user approaching or at the service location has any experience with the service location. For example, a merchant may place a beacon at the entrance to a store to determine if a user has shopped at the store. Thus, when a user is in proximity to the beacon, a user device of the user and the beacon may establish a check-in. Through a user identifier communicated to the beacon, the service provider at the location may determine a user history, such as a number of visits by the user to the service location. The service location may then provide targeted assistance, such as information, personal help, item searches, etc., based on the user's history with the merchant. ## Claims ### Claim 1 A system comprising: a non-transitory memory storing service provider information comprising a targeted assistance at a location; and one or more hardware processors in communication with the non-transitory memory and configured to: access user check-in information comprising at least a user identifier for a user from at least one beacon corresponding to the location when the user device is in communication with the at least one beacon; determine a user history with the location by the user using the user identifier; and provide the targeted assistance to the user based on the user history. ### Claim 2 (depends on 1) The system of claim 1, wherein the user device is in proximity to the at least one beacon, and wherein the user device and the at least one beacon are in communication using one of near field communication, radio communication, infrared communication, Bluetooth communication, and Bluetooth low energy communication. ### Claim 3 (depends on 1) The system of claim 1, wherein the user identifier comprises at least one of a location of origin of the user identifier, a location of use of a user account corresponding to the user identifier, and a nationality of the user. ### Claim 4 (depends on 3) The system of claim 3, wherein the one or more hardware processors is further configured to: determine a language corresponding to the user using the user identifier, wherein the targeted assistance is further provided in the language. ### Claim 5 (depends on 1) The system of claim 1, wherein the one or more hardware processors is further configured to: determine a user experience level with the location using the user history, wherein the targeted assistance is further provided matching the user experience level. ### Claim 6 (depends on 1) The system of claim 1, wherein the one or more hardware processors is further configured to: determine a plurality of types of assistance for the user using the user history; and transmit the plurality of types of assistance for selection by the first user. ### Claim 7 (depends on 1) The system of claim 1, wherein prior to the one or more hardware processors providing the targeted assistance to the user, the one or more hardware processors is further configured to: receive a request to provide the targeted assistance from the user. ### Claim 8 (depends on 1) The system of claim 1, wherein the one or more hardware processors is further configured to: receive user assistance preferences from the user, wherein the targeted assistance is further provided using the user assistance preferences. ### Claim 9 (depends on 1) The system of claim 1, wherein user history comprises a number of visits to the location, and wherein the targeted assistance is further provided using the number of visits to the location. ### Claim 10 (depends on 1) The system of claim 1, wherein the one or more hardware processors is further configured to: determine user disability needs using the user identifier or the user history, wherein the targeted assistance is further provided using the user disability needs. ### Claim 11 A method comprising: accessing user check-in information comprising at least a user identifier for a user from at least one beacon corresponding to the location when the user device is in communication with the at least one beacon; determining, using one or more hardware processors of a server, a user history with the location by the user using the user identifier; and providing a targeted assistance to the user based on the user history. ### Claim 12 (depends on 11) The method of claim 11, wherein the user identifier comprises at least one of a location of origin of the user identifier, a location of use of a user account corresponding to the user identifier, and a nationality of the user. ### Claim 13 (depends on 12) The method of claim 12 further comprising: determining a language corresponding to the user using the user identifier, wherein the targeted assistance is further provided in the language. ### Claim 14 (depends on 11) The method of claim 11 further comprising: determining a user experience level with the location using the user history, wherein the targeted assistance is further provided matching the user experience level. ### Claim 15 (depends on 11) The method of claim 11 further comprising: determining a plurality of types of assistance for the user using the user history; and transmit the plurality of types of assistance for selection by the first user. ### Claim 16 (depends on 11) The method of claim 11, wherein prior to the providing the targeted assistance to the user, the method further comprises: receiving a request to provide the targeted assistance from the user. ### Claim 17 (depends on 11) The method of claim 11 further comprising: receive user assistance preferences from the user, wherein the targeted assistance is further provided using the user assistance preferences. ### Claim 18 (depends on 11) The method of claim 11, wherein user history comprises a number of visits to the location, and wherein the targeted assistance is further provided using the number of visits to the location. ### Claim 19 (depends on 11) The method of claim 11 further comprising: determine user disability needs using the user identifier or the user history, wherein the targeted assistance is further provided using the user disability needs. ### Claim 20 A non-transitory computer readable medium comprising a plurality of machine-readable instructions which when executed by one or more processors of a server are adapted to cause the server to perform a method comprising: accessing user check-in information comprising at least a user identifier for a user from at least one beacon corresponding to the location when the user device is in communication with the at least one beacon; determining a user history comprising a number of visits to the location by the user using the user identifier; and providing a targeted assistance to the user based on the user history.