# US 2015/0149366 A1 · Methods to notify user of dead remote batteries > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 2015/0149366 A1 - Document ID: US20150149366A1 - Status: Published application - Kind: A1 - Application number: 14/090,645 - Filed: 2013-11-26 - Published: 2015-05-28 - Earliest claimed: 2013-11-26 - Assignees: EchoStar Technologies L.L.C. - Applicants: EchoStar Technologies L.L.C. - Inventors: Adam Schafer; Jeremy Mickelsen - Web page: https://patentgrep.com/patent/US20150149366A1 ## CPC - G06Q 30/016: After-sales - G06Q 10/20: Administration of product repair or maintenance - H04N 21/25833: {involving client hardware characteristics, e.g. manufacturer, processing or storage capabilities (allocation of resources considering hardware capabilities in multiprogramming arrangements G06F9/5044; allocation of resources considering software capabilities in multiprogramming arrangements G06F9/5055)} - H04N 21/25875: {involving end-user authentication (restricting access to computer systems by authenticating users using a predetermined code G06F21/33; arrangements for secret or secure communication including means for verifying the identity or authority of a user of the system H04L9/32; networks authentication protocols H04L63/08; authentication in wireless network security H04W12/06)} - H04N 21/41265: {having a remote control device for bidirectional communication between the remote control device and client device (unidirectional remote control device H04N21/42204)} - H04N 21/42209: {for displaying non-command information, e.g. electronic programme guide [EPG], e-mail, messages or a second television channel} - H04N 21/4425: Monitoring of client processing errors or hardware failure - H04N 21/4882: {for displaying messages, e.g. warnings, reminders (arrangements for providing short real-time information to substation in data switching networks H04L12/1895)} - H04N 5/44: Receiver circuitry {for the reception of television signals according to analogue transmission standards} (H04N5/14 takes precedence) - H04N 21/42204: {User interfaces specially adapted for controlling a client device through a remote control device; Remote control devices therefor (constructive details of casings for the remote control device H01H9/0235; user interfaces for controlling a tuning device of a television receiver through a remote control H03J9/00; remote control of peripheral devices connected to a television receiver through the remote control device of the television receiver H04B1/205)} - G06Q: INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR - H04N: PICTORIAL COMMUNICATION, e.g. TELEVISION ## Abstract A method for providing technical support to a user of an electronic device includes requesting that the electronic device transmit a status message to a technical support network. The status message indicates that a component of the electronic device needs attention. The status message is automatically sent to the user to quickly resolve the technical support issue. ## Claims ### Claim 1 A method comprising: receiving a request for technical support from a user of a television receiver; receiving, at a computer, a signal from the television receiver indicative of a state of batteries in a remote control associated with the television receiver; retrieving from a database an identity of the user; ascertaining that the user is associated with the television receiver based on the identity; and generating, at the computer, a notification that the batteries are in a depleted state. ### Claim 2 (depends on 1) The method of claim 1 comprising transmitting the notification to the user. ### Claim 3 (depends on 2) The method of claim 2 wherein transmitting the notification comprises displaying the notification on a display coupled to the television receiver. ### Claim 4 (depends on 3) The method of claim 3 wherein transmitting the notification comprises transmitting the notification to a telephone of the user. ### Claim 5 (depends on 2) The method of claim 2 comprising transmitting the notification to a technical support technician assisting the user. ### Claim 6 (depends on 1) The method of claim 1 comprising retrieving the identity based on a telephone number of a telephone from which the request was received. ### Claim 7 (depends on 6) The method of claim 6 wherein the notification is an audio signal, the method comprising transmitting the notification to the telephone. ### Claim 8 (depends on 1) The method of claim 1 comprising transmitting a request to transmit the state of the batteries to the television receiver in response to identifying the user. ### Claim 9 (depends on 8) The method of claim 8 comprising transmitting the state of the batteries from the television receiver in response to receiving, at the television receiver, the request to transmit the state of the batteries. ### Claim 10 A method comprising: receiving, at a first location, a request for technical assistance from a user at a second location remote from the first location; receiving, at the first location, a status message from an electronic device of the user, the status message indicating a status of a component of the electronic device; generating, in a computer at the first location, a notification indicating a status of the component; receiving an identification of the user; ascertaining that the user is associated with the electronic device by referring to a database; and transmitting the notification to the user. ### Claim 11 (depends on 10) The method of claim 10 comprising transmitting the notification to a telephone of the user. ### Claim 12 (depends on 11) The method of claim 11 comprising displaying the notification on a display screen at the second location. ### Claim 13 (depends on 10) The method of claim 10 wherein the electronic device is a remote control. ### Claim 14 (depends on 13) The method of claim 13 wherein the component is one or more batteries. ### Claim 15 (depends on 14) The method of claim 14 wherein the status message indicates a charge level of the batteries. ### Claim 16 A system comprising: a television receiver configured to display television content on a display coupled to the television receiver; a computer network configured to: receive a status message from the television receiver; receive a request for technical support from a user of the television receiver; receive an identification of the user; ascertain that the user is associated with the television receiver by referring to a database; and generate a notification indicating a problem with equipment of the user based on the status message. ### Claim 17 (depends on 16) The system of claim 16 wherein the computer network is configured to transmit the notification to a technical support technician. ### Claim 18 (depends on 17) The system of claim 17 wherein the computer network is configured to transmit the notification the user. ### Claim 19 (depends on 16) The system of claim 16 wherein the notification indicates that batteries of a remote control associated with the television receiver are depleted. ### Claim 20 (depends on 16) The system of claim 16 wherein the notification indicates that a signal strength of signals received by the television receiver form a remote control associated with the television receiver are weak.