US 2015/0101017 A1 · CLOUD RESOURCE CLONING BASED ON COLLABORATIVE CONTENT

Abstract

An approach for facilitating collaborative support to a user in a networked computing environment (e.g., a cloud computing environment) is provided. In one aspect, specifications that describe a networked resource (e.g., a cloud resource) are retrieved. A set of preferences that specify a set of collaborators and a set of access limitations for the set of collaborators with respect to the networked resource are gathered in response to a request for help by a user. Also in response to the request, a clone of the networked resource is created. A collaborator from the set of collaborators is granted access to clone the networked resource having the set of access limitations. The collaborator can access the clone of the networked resource (e.g., to provide support to the user) until a terminating condition is met, at which time the collaborators' access to the clone is terminated.

Claims20

Dependent claims

A method for facilitating collaborative support to a user in a networked computing environment, the method comprising the computer-implemented processes of:

retrieving specifications describing a networked resource;
gathering, in response to a request for help by a user, a set of preferences, the set of preferences specifying a set of collaborators and a set of access limitations for the set of collaborators with respect to the networked resource;
creating a clone of the networked resource in response to the request;
granting an access to the clone of the networked resource having the set of access limitations to a collaborator of the set of collaborators;
and
in response to a terminating condition having been met, terminating the access of the collaborator to the clone.

3 more elements

A system for facilitating collaborative support to a user in a networked computing environment, comprising:

a memory medium comprising instructions;
a bus coupled to the memory medium;
and
a processor coupled to the bus that when executing the instructions causes the system to:
retrieve specifications describing a networked resource;
gather, in response to a request for help by a user, a set of preferences, the set of preferences specifying a set of collaborators and a set of access limitations for the set of collaborators with respect to the networked resource;
create a clone of the networked resource in response to the request;
grant an access to the clone of the networked resource having the set of access limitations to a collaborator of the set of collaborators;
and
in response to a terminating condition having been met, terminate the access of the collaborator to the clone.

7 more elements

A computer program product for facilitating collaborative support to a user in a cloud computing environment, the computer program product comprising a computer readable storage media, and program instructions stored on the computer readable storage media, that cause at least one computer device to:

retrieve specifications describing a networked resource;
gather, in response to a request for help by a user, a set of preferences, the set of preferences specifying a set of collaborators and a set of access limitations for the set of collaborators with respect to the networked resource;
create a clone of the networked resource in response to the request;
grant an access to the clone of the networked resource having the set of access limitations to a collaborator of the set of collaborators;
and
in response to a terminating condition having been met, terminate the access of the collaborator to the clone.

3 more elements

Dependencies are inferred from the claim text.

Cloud resource cloning based on collaborative content

Life of this patent

Cloud resource cloning based on collaborative content

Life of this patent

Abstract

Claims20